Kawai Musical Instruments Manufacturing and Kawai Musical Instruments Group companies (“we”, “us”, “our” or “the Company”) may ask our customers for their personal information in order to provide them with our services and products.We recognize that the proper protection of personal information provided by customers is an important corporate social responsibility, and in order to fulfill this responsibility, we have established the following privacy policy for handling customer information.We have developed a privacy policy that complies with the laws and regulations governing the protection of personal information in the European Union (EU) and the United Kingdom (UK).For customers in the EU and the UK, see here: Global Privacy Policy

1.Definitions of Personal Information and Data

(1) Personal information means information about a living individual that falls under any of the following categories:

1. Information that can be used to identify a specific individual, such as their name, address, date of birth, gender, occupation, telephone number, e-mail address, etc.
2. Information that by itself cannot be used to identify a specific individual, but can be easily matched with other information to identify a specific individual.
3. Information that includes a personal identification code.

（2）Personal data means personal information that is part of a personal information database, etc.

2.Acquisition of Personal Information

When acquiring personal information, the Company will specify, notify, or publicly announce the purpose of use of such information, and handle the information within the scope of such purpose of use.

3.Purposes of Use

The Company will use personal information only to the extent necessary to achieve the following purposes:

1. To deal with customer contract matters (such as transaction-related communications, payment procedures, etc.) and to respond to requests, demands, etc. from customers.
2. To provide information about our products, educational services such as music classes and physical education classes, and various other services such as events and campaigns by visiting or sending a catalog, e-mail, etc.
3. To provide aftersales service, maintenance, etc. for products handled by us.
4. To ship products sold by us and repaired products received from customers.
5. To perform our debt management and collection operations and credit decisions.
6. To deal with applicants etc. in connection with our management of various competitions sponsored by us.
7. To analyze and research customer information using statistical methods and to conduct questionnaires and monitor surveys, for product development or the study of measures to improve customer satisfaction.
8. To use and manage the information in our internal recruitment activities.
9. To collect and analyze technical information.
10. To carry out design, manufacturing, quality control, etc. of our products.
11. To use the information for any other purpose separately agreed upon in advance.

4.Shared Use

The Company may share acquired personal data with our group companies as follows in order to provide our customers with optimal proposals.

5.Provision to Third Parties

（1）The Company may provide a customer’s personal information to a third party (excluding third parties located in foreign countries) in any of the following cases:

1. When required by law;
2. When the customer has given consent;
3. When entrusting the handling of personal data to another third party within the scope necessary to achieve the above "3. Purposes of Use";
4. When providing the customer’s name, address, telephone number, or price information by means of secure communication or protected storage media to a third party with whom we have entered into an assignment of claim agreement, within the scope necessary to achieve the above "3. Purposes of Use".

（2）The Company may provide the personal information of a customer etc. to a third party located in a foreign country in any of the following cases:

1. When required by law;
2. When the customer has given consent to the provision of information to a third party in the relevant foreign country after being notified of the information as required by law;
3. When a party that established a system conforming to the standards stipulated by law has taken the necessary measures to ensure the continuous maintenance of that system (“appropriate measures”).

In the case of provision based on "3." above, the following information will be provided upon request from the customer, etc.

• (a) Method of development of appropriate measures by the third party;
• (b) Outline of appropriate measures to be implemented by the third party;
• (c) Frequency and method of periodic checks;
• (d) Name of the foreign country;
• (e) Existence or otherwise of a system in the foreign country that could affect the implementation of appropriate measures by the third party, and an outline of such system;
• (f) Other information required to be provided by law.

6.Safety Management

The Company has implemented the following safety management measures to prevent the leakage, loss, or damage of personal data and to otherwise ensure the proper management of personal data.

(Formulation of Privacy Policy)

• To ensure the proper handling of personal data, we have formulated this policy (Privacy Policy) regarding "compliance with relevant laws, guidelines, etc." and "contacts for handling questions and complaints."

(Development of Discipline in the Handling of Personal Data)

• We have formulated Personal Information Protection Regulations for each stage of acquisition, use, storage, provision, and deletion/disposal, etc., with respect to handling methods, persons responsible or in charge, their duties, and so on.

(Organizational Safety Management Measures)

• We have established a management system to clarify who is responsible for and in charge of handling personal data, and to comply with the Personal Information Protection Law and Personal Information Protection Regulations.

(Personal Safety Management Measures)

• We conduct regular training for employees on points to keep in mind regarding the handling of personal data.
• Matters concerning the confidentiality of personal data are stated in the work regulations.

(Physical Safety Management Measures)

• We implement access control for employees in areas where personal data is handled.
• We take measures to prevent the theft or loss of personal data handling devices, electronic media, documents, etc., and measures to prevent personal data from being easily identified in the event of theft or loss.

(Technical Safety Management Measures)

• We implement access control to limit the number of people assigned and the scope of personal information databases handled.
• We have introduced a system to protect our information systems that handle personal data from unauthorized external access or unauthorized software.

7.Customer Rights Regarding Personal Data

The Company will respond to requests for disclosure (including records provided to third parties), correction, suspension of use, suspension of provision to third parties, and deletion of customers’ personal data as follows.

1. Disclosure
   If a customer requests notification of the purpose of use of their own personal data held by us or disclosure of such personal data, we will respond within a reasonable period of time and to a reasonable extent after confirming that the request has been made by the customer concerned (including in the case of a proxy; the same shall apply below).
2. Corrections, etc.
   If a customer requests correction, addition, or deletion of their own personal data held by us, and if the existing data is inaccurate, we will correct, add, or delete the personal data within a reasonable period of time and to a reasonable extent after confirming that the request has been made by the customer concerned.
3. Suspension of Use, etc.
   If a customer requests suspension of use, erasure, or suspension of provision to third parties of their own personal data held by us, we will stop using, erase, or stop providing the personal data within a reasonable period of time and to a reasonable extent after confirming that the request has been made by the customer concerned.
   Please understand that if we stop using, erase, or stop providing to third parties some or all of such information, we may regrettably be unable to provide some services that meet customer demands.
4. Procedure
   When disclosing to a customer, correcting, or suspending the use of personal data at the request of a customer, we will accept such request in the following way, except in the cases listed below. Please note that we may be unable to respond to requests for disclosure etc. that do not follow this procedure.
• If there is a risk of harm to the life, body, property, or other rights or interests of the customer or third parties;
• If there is a risk of significant hindrance to the proper implementation of our business;
• If responding to such request would violate other laws or regulations.

• (a) Request for Disclosure
  We only accept requests for notification of purpose of use or disclosure of personal information from the customer concerned by mail. The customer should mail us the documents listed below. We will send notice of disclosure or non-disclosure in writing to the customer’s address.
• “Request for disclosure of retained personal data”

  Click here for the Disclosure Request Form.

• Identification documents
  The customer should send copies of the following identification documents to verify their identity.
1. copy of a driver's license, passport, health insurance card, or certificate of residence to verify the customer's identity;
2. If the person making the request for disclosure, etc. is a proxy, a document confirming the authority of representation should be sent together with (a). (In the case of a legal representative of a minor, an extract from the family register of the minor; in the case of a legal representative of an adult ward, etc., a certificate of registered matters of guardianship; in the case of a voluntary agent, a power of attorney, etc.)
• Postage stamps equivalent to the handling fee
  Postage stamps equivalent to 600 yen per request should be sent as a handling fee. (If making multiple simultaneous requests, postage stamps corresponding to the total amount of the multiple requests should be sent.) The fee will not be refunded in the event that we are unable to fulfill a request for disclosure, etc.
• (b) Request for Correction, etc.
  We will accept requests from customers themselves for correction, addition, deletion, suspension of use, erasure or suspension of the provision of personal information by mail, fax, or e-mail. The customer should submit the documents listed below.
• “Request for disclosure of retained personal data”

  Click here for the Disclosure Request Form.

• Identification documents
  The customer should send copies of the following identification documents to verify their identity.
1. copy of a driver's license, passport, health insurance card, or certificate of residence to verify the customer's identity;
2. If the person making the request for disclosure, etc. is a proxy, a document confirming the authority of representation should be sent together with ①. (In the case of a legal representative of a minor, an extract from the family register of the minor; in the case of a legal representative of an adult ward, etc., a certificate of registered matters of guardianship; in the case of a voluntary agent, a power of attorney, etc.)
3. There is no handling fee.

   In the case of a request for correction, the details of the correction and the reason for the correction should be stated on the "Request Form for Disclosure etc. of Retained Personal Data."

8.Compliance with Laws

The Company will comply with the Act on the Protection of Personal Information and other relevant laws, guidelines, and norms pertaining to the handling of customers’ personal information.

9.Individual Terms of Use, etc.

In the event that there are particular terms of use, etc. regarding personal information in the individual business activities of our group companies that differ from this policy, such terms of use, etc. shall take precedence over this policy.

10.Continuous Improvement

To ensure the protection of personal information, the Company will continuously review and improve our handling of personal information, etc.

11.Other Special Notes on the Handling of Personal Information on the Company’s Website

• Cookies

We use cookies on our website to understand how our customers use the website and to provide them with more appropriate services. Cookies are small text files containing arbitrary characters that are sent from our website to a customer’s computer in place of personal information. When the customer visits the website, cookies are exchanged between the web server and the customer’s browser and stored on the customer’s computer.Although cookies allow the website to identify a customer’s computer, we do not use them to obtain information that would allow a specific individual to be identified, except with the customer’s prior consent. The sending and storing of cookies can be disabled in the customer’s browser settings.Details of how to change the browser settings can be found in the browser’s “Help” section.

• Access Log

Our website automatically keeps a record of a customer’s visits (access log) for the purpose of statistical analysis of website usage trends.The data that remains with us includes the pages visited, date and time, length of stay, last accessed page, IP address, type of browser and OS, etc., but does not contain information that can be used to identify a specific individual.

• SSL

Our website uses SSL (Secure Socket Layer, an industry-standard security feature for encrypting data that is transmitted via the Internet) to ensure the protection of a customer’s personal information when they send it to us.

• Disclaimer

Our website may contain links to other websites, but we assume no responsibility for the handling of personal information on those linked websites. Customers must check these links by themselves.

12.Inquiries

Inquiries and requests for disclosure of personal data held by the Company, as well as inquiries and complaints regarding the Company's handling of personal information, should be directed to the following desk.

Personal Information Desk

Customer Service Office, Kawai Musical Instruments Manufacturing
Address: 200 Terajima-cho, Chuo-ku, Hamamatsu-shi,Shizuoka Prefecture 430-8665
Phone:(053)457-1311　Fax:(053)457-1300
E-mailcustomer@kawai.co.jp

Office hours: Monday to Friday
(Excluding company holidays such as New Year holidays, Golden Week, and summer holidays)
9:30 - 12:00 13:00 - 16:30

13.Revisions to this Privacy Policy

The Company may revise this Privacy Policy in order to further protect the personal information of customers, or in response to changes in laws and other regulations. We encourage you to check this website regularly.