Social Media Policy

The Kawai Group uses social media for promotion, communication, and public relations activities in order to develop better relations with customers and social media users.

When using social media, Kawai Group employees are aware of their responsibilities as sensible members of society and comply with laws and regulations, the “Kawai Code of Ethics”, and the “Standards of Ethical Conduct” in order to provide information and communicate with customers.

• ・Recognizing that information once published on the Internet can be accessed by an indefinite number of people and can never be completely deleted, we are always aware of the need to act responsibly.
• ・We are committed to providing information using correct content and wording so as not to convey uncertain or erroneous information or cause misunderstanding. We will promptly apologize and revise any incorrect or misleading statements.
• ・When collecting information, we do so fairly and appropriately using legitimate means. We also strive to maintain the confidentiality of sensitive or personal information related to our stakeholders.
• ・We abide by the rules set by each social media platform and respect the culture and manners of the community.
• ・We are fully aware that communications from our individual staff members can reflect on our reputation.

• ・Due to the nature of social media, not all information provided is necessarily our official announcement or opinion. For official announcements, please check our website, news releases, etc.
• ・Information on social media is current at the time of posting and is subject to change.
• ・When collecting information, we do so fairly and appropriately using legitimate means. We also strive to maintain the confidentiality of sensitive or personal information related to our stakeholders.
• ・Customer service and operating rules differ depending on the account.